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Our Core Values

At QuadX, our Core Values are more than just words, they're a way of life. We know that companies with a strong culture and a higher purpose perform better in the long run. As we continue to grow, we strive to ensure that our culture remains alive and well. Check out our core values and see if they speak to you.

THINK BIG. DO BIG.

We are bold thinkers and doers.
We focus on outcome over process.
We have a bias for action towards greatest impact.
We always keep our customers’ best interest at heart.

KEEP MOVING FORWARD.

We fall fast and forward.
We build on each other’s ideas.
We shake up the status quo.
We are relentless about our mission.

STAY HUMBLE.

We make sure the best ideas win, regardless of who or where it is from.
We decide based on facts, not on our own opinion.
We care about contributions, not positions.
We acknowledge that the right answer may come from anyone.

BE KIND.

We treat each other with respect.
We collaborate with people of diverse backgrounds and cultures.
We celebrate, not just tolerate, our differences.
We go out our way to help an Xer.

AND ALWAYS HAVE FUN.

We laugh, learn and keep it real.
We champion work-life integration.
We encourage people to bring their whole self to work.
We don’t just invite people to the party, we encourage them to hit the dancefloor.

Our Culture

We don’t pretend like we know everything and if there is one thing we know for sure, it is that fact that we are learning and growing every day. Our culture manifesto is our way to communicate the best image of an Xer --- what we expect from everyone, what we aspire to become. We will continue to evolve and improve as we carry out our mission and face new challenges in the future.

DOCTRINES OVER RULES.

In QuadX, we believe that exponential growth means balancing alignment with autonomy in every corner of our organization. However, this outcome is intensely challenging to achieve amidst the lightning speed of change, continually evolving external conditions, and naturally complex interactions between people. As a result, we are determined to follow doctrines over rules to overcome chaos and confusion. We do this by clarifying our shared purpose in everything we do, and then follow fundamental principles by which everyone guides their actions in support of that purpose. We empower agile and effective decision-making across the organization, making managers comfortable to let go of control, operate efficiently within a network through distributed responsibility, and adapt quickly to unforeseen circumstances.

GREAT PEOPLE MAKE A GREAT COMPANY.

We believe that people are the secret sauce to a great company. That said, we make every effort to get the right people on the bus. Once they’re in, we nurture them and strive to create an environment where everyone grows and develops to become the best version of themselves. While we give our people permission to make mistakes and recover fast, we insist on learning from them as well. When we see misalignment between expectations and results on people, we call it out objectively and respectfully, then provide support to help them succeed. We coach for high performance. At the end of the day though, we don’t force fit people. We assess them in light of contributions and outcomes and we let people success elsewhere when it’s the right thing to do.

CUSTOMERS ARE THE REAL BOSSES.

We are nothing without our customers. That said, we put the customer at the heart of everything we do. We work hard to make our service principles evident in how our brand is observed, perceived, and experienced: Ximple, Xertain, Xeamless, Xecure. We put these 4Xs front and center and always go back to them whenever we are stuck with a decision. We take it a notch higher by being relentless in building a brand relationship. Whether it is us being a supporter to entrepreneurs, or enabler to innovators, we are determined to make more meaningful interactions over transaction in support of our mission.

LEADERSHIP IS ABOUT BUILDING GREAT TEAMS.

We believe in the exponential power of teams. We go beyond creating a team of highly-skilled individuals working well together. When teams are aware of, and build themselves around their thinking styles, something magical happens. They become more effective working together and produce results far greater than if they were working as a mere collection of individuals. This is our working model of a great team --- unafraid to have difference with one another, instead leverages that very difference to produce great outcomes. While we count on our leaders in conducting our teams as orchestras of diverse and complementary thinkers, we expect all of us to share the responsibility of being highly effective collaborators, enabling a team of truly engaged people, accomplishing amazing results.

Company Perks

And if that’s not enough, we also offer the following benefits!

INSURANCE, HEALTH & WELLNESS

You don’t have to be crazy to work here, we’ll train you. So that leaves physical and dental health, and we’ve got that covered, too! QuadX provides all employees and qualified dependents with comprehensive medical care services including pre-existing conditions.

FINANCIAL & RETIREMENT

Okay, so we’re mostly comprised of young, dynamic people. But we can all benefit from having a little something to look forward to, right? So while our young folks are busy having fun, we watch out for their long-term security by saving up for their future. On top of the standard performance bonus, we also provide a retirement plan for our employees.

FAMILY & PARENTING

We don’t believe in compromises. We expect that just as dedicated our employees are to the work we do, they are also nurturing loving, healthy, family relationships. The company values family and supports family-friendly benefits. We understand that there will be times when they are needed at home and so we are open to Work From Home arrangements. We also have flexible work hours. Oh, and because this section is about Family and Parenting, of course we give paid Maternity and Paternity Leaves.

PERSONAL AND PROFESSIONAL DEVELOPMENT

QuadX fosters a dynamic environment – we never stop moving, improving, growing, learning. We provide training opportunities to help our employees better their craft via Job Trainings and Internship Programs. And every 3 years, we allow eligible employees to enroll in any personal learning course of their choice.

VACATION & TIME OFF

Fun is in our DNA. So we encourage folks to take some time off to decompress and chill. To explore and experience life, to renew and reinvigorate. So we persuade our employees to take their leaves, and we can get pretty creative with them: others offer Vacation and Sick Leaves. Well, we do too, but we also have Paid Time Off that you can use whenever you feel you need a breather; Paid Holidays to explore the world outside the four corners of our office; Volunteer Time Off because giving back is always a good thing and we like good things.

PERKS & DISCOUNTS

We know traffic can get crazy, so every afternoon before we shut down for home, we bring out snacks that employees can take with them and munch in traffic. We also serve Free Lunch once a month during our All Hands where we not only share our victories and spread the happiness, we also give moral support to help people through setbacks. Because that’s what families do.

On top of that, we also have Personal Laptop Use Cash Allowance, a Zero Interest Laptop Loan Facility, Free Grab Rides and of course, Employee Discount when you use our Products and Services.

And the best benefit of working with us? Well, there are no jerks here simply because we like getting along.

Open Positions

Job Opening



MARKETING MANAGER

QUALIFICATIONS:

  • At least 3 – 5 years of experience in Brand Management or Trade Marketing
  • Experience in handling consumer brands and products (FMCG or Banking/Credit Cards is preferred)
  • Experience in running user recruitment/acquisition and community-building programs
  • Understanding of the flow of goods and services (preference for experience in E-Commerce)

ESSENTIAL JOB FUNCTIONS:

  • Build campaigns and initiatives to grow the business of Quad X’s financial products profitably and sustainably
  • Acquisition and Activation campaigns to recruit non-sellers to begin selling online
  • Migration of current users to the new platform
  • On-ground acquisition campaigns
  • Provincial recruitment and usage activities
  • CRM/CLM Campaigns
  • Craft and operate communities to drive the creation of entrepreneurs and the increase of usage of Quad X products on the user base
  • Execute and manage third party agencies to execute campaigns and initiatives
    Manage the Product and Business Unit P&L

SKILLS, KNOWLEDGE AND EXPERIENCE:

  • Brand or Trade Marketing
  • Digital Marketing
  • Project Management
  • Creative and Media agency Management
  • Business Analytics
  • Consumer Life Cycle Management

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INVENTORY STAFF

QUALIFICATIONS:

  • Must be a graduate of any 4 year business related course
  • Preferably with 1 year experience in inventory management
  • Must be willing to work in a 6-day work week schedule, 9am-6pm
  • Must be willing to work in Chino Roces Ext. Makati City and Pasig City
  • Must be willing to be assigned to other NCR Hubs if necessary

ESSENTIAL JOB FUNCTIONS:

  • Will be tasked to receive, stock and/or deliver goods
  • Will handle all delivery monitoring of supplies and distribution of items
  • Will be accountable for monitoring of Hub supplies usage and expenses
  • Monitoring of existing and new assets
  • Will be accountable for monitoring of report through Google Docs
  • May be assigned with any other ad-hoc task as requested
  • Work is normally performed in a typical warehouse work environment
  • May require handling and lifting of heavy objects

SKILLS, KNOWLEDGE AND EXPERIENCE:

  • Must be good in oral and written communication
  • Ability to handle pressure
  • Must be knowledgeable with supplies, equipment and/or services ordering and inventory control
  • Must have the ability to reconcile stock counts to reported data
  • Must have database management skills
  • Must have the ability to analyze and solve problems
  • Must have the ability to prepare routine administrative paperwork
  • Must have clerical, word processing and office skills

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DEVOPS ENGINEER

QUALIFICATIONS:

  • Experience in managing cloud-based infrastructure (mostly Amazon Web Services, Google Cloud Platform is a plus)
  • Focused on automation and Infrastructure-As-Code, as well as monitoring infrastructure
  • Available for support, dev support mostly
  • Interest in learning and keeping up to date with industry best practices and principles

ESSENTIAL JOB FUNCTIONS:

  • Work closely with the development team and other devops members to ensure streamlined deployment and management of applications
  • Support other team members with server-related queries and concerns
  • Ensure that all cloud-hosted resources are properly managed, secured and used
  • Monitor health, whether server or application related and alert the necessary colleagues
  • Design, build and continuously maintain scalable infrastructure cleanly and securely
  • Automate and/or script all above responsibilities wherever applicable
  • Document or write readable, self-documenting code for management tools being used

SKILLS, KNOWLEDGE AND EXPERIENCE:

  • Broad understanding of Amazon Web Services and its services, including but not limited to EC2, RDS, VPC, S3 and SQS
  • Familiarity in Google Cloud Platform services
  • Familiarity in using Git SCM (Github, AWS CodeCommit)
  • Knowledge in infrastructure orchestration and automation tools such as Terraform, CloudFormation, Ansible
  • Knowledge in configuration management using Puppet and Hiera
  • Familiarity in continuous integration tools such as Bamboo, Jenkins and TravisCI
  • Knowledge in scripting using Bash and Python
  • Experience in management of Unix servers, especially RHEL and Ubuntu systems

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FINANCE ANALYST

QUALIFICATIONS:

  • Must possess at least Bachelor’s/College Degree in Finance/Accountancy or equivalent
  • At least 2 years of working experience in General Accounting/Audit/Financial Reporting/Financial Analysis
  • CPA is an advantage
  • Must be willing to work in Chino Roces Ext., Makati City

ESSENTIAL JOB FUNCTIONS:

  • Compiles and analyses financial information (reporting to the Financial Planning Manager)
  • Collates and follows up on reports from other departments, and extract data which directly impact the financials
  • Resolves discrepancies or errors found by examining reports and conversing with different departments
  • Perform both routine calculations and ad-hoc tasks

SKILLS, KNOWLEDGE AND EXPERIENCE:

  • Proficiency with Microsoft Applications (Excel, Powerpoint)
  • With strong time-management skills and detail oriented
  • Well-developed communications and interpersonal skills, conflict management resolution skills

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RIDER SUPPORT – SAN PEDRO LAGUNA

QUALIFICATIONS:

  • Experience in logistics operations is required
  • Able to adapt to a fast phase environment
  • Demonstrate leadership skills
  • Able to think and execute task while under pressure
  • Organized and has high attention to details
  • Able to analyze process changes and can provide recommendation to improve processes
  • Must be willing to work in San Pedro, Laguna
  • Must be willing to work in 6-day work week.

ESSENTIAL JOB FUNCTIONS:

  • Rider Partner Support
    • Earning disputes escalation and resolution
    • GCash Password Reset
    • Earnings Summary Request
    • Coach RPs to hit target productivity and to follow Hub SOPs
    • Deactivate RPs if confirmed deviating from Service Agreement, target productivity is not met, confirmed theft or initiating fight to hub Ops
    • Train new RPs to Hub SOPs, Quadx application and Hub Processes
    • Make sure all feedback about sorting and hub processes are being relayed and corrected
  • Hub Support
    • Ensure hub has enough Rider Partner for Pick-up and Delivery jobs
    • Ensure no pending jobs at hub
    • Monitor and improve productivity
    • Coordinate to Hub Supervisor and backroom in making sure all jobs are assigned and have a delivery attempt
    • Ensure all RPs follow hub SOPs
    • Address all escalation from Hub Ops regarding RPs implementation
  • Escalation Support
    • Conduct investigation to resolve escalated issues and concerns from QuadxCS Team
    • Ensure all open tickets are addressed and resolved within SLA
    • Provide appropriate action and resolution to deactivate RP with deactivation guidelines
  • Hub Admin
    • Update manpower and inventory report per hub per week
    • Send attendance report to Manpower Agency
    • Coordinate to Manpower Agency any issue of Agency hub backroom
    • Help resolve backroom issues
  • Rider Partner Management
    • Ensure all RPs complies to Quadx Service Level
    • Achieve high productivity
    • Correct Status Tagging
    • Complete COD remittance
    • Complete handover of for REDEL & FOR RTS to hub Checker
    • High active rate (Attendance)
    • No escalation from Customer

SKILLS, KNOWLEDGE AND EXPERIENCE:

  • Must have leadership skills and people management skills
  • Must be computer literate and knowledgeable with email handling, MS Excel and delivery application
  • Must posses good communication skills in relaying details and instructions

Send Resume

CUSTOMER CARE OFFICER

JOB RESPONSIBILITIES:

  • Efficiently manage inbound concerns received from customers via email, chat and other channels within the company’s service level standards
  • Perform outgoing calls, if necessary, for quick resolution of concerns
  • Participate in customer service project to improve over-all customer experience and departmental SLAs 

JOB REQUIREMENTS:

  • Must be a college graduate of a 4-year course preferably Marketing, Communications, Business Management or similar courses
  • Must be proficient with written English/Required Language
  • Can perform business communication using standard replies and spiels
  • Must have basic knowledge on business writing techniques
  • Must have basic knowledge on how to write contents based on which channel a concern is sent to (e.g. Email, Chat, FB etc.)
  • At least 1 year experience handling similar work in a fast moving and service driven environment
  • Tech savvy and proficient in Microsoft Office
  • Good communication skills (written or oral)
  • Good comprehension, troubleshooting and analytical skills
  • Good EQ
  • Willing to work on a shifting schedule, weekends and holidays
  • Experience in Logistics or call center in a similar mode of operation is a plus

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RIDERS – AGENCY BASED

QUALIFICATIONS:

  • Must have own Motorcycle
  • Preferably with Professional Driver’s License
  • Candidate must possess at least a High School Diploma
  • Must acquire good communication skills and familiarity in different locations, preferably NCR and Metro Manila
  • Must be punctual, dependable and trustworthy
  • Must be physically fit
  • Willing to work in Caloocan City
  • Can start immediately.

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REGIONAL HUB MANAGER – VISMIN

QUALIFICATIONS:

  • Candidate must possess at least Bachelor’s/College Degree in any field
  • At least 3 Year(s) of working experience in the related field is required for this position.
  • Preferably Assistant Manager/Manager specialized in Logistics/Supply Chain or equivalent.
  • At least two (2) years service experience as a Hub Supervisor
  • Excellent quantitative and analytical skills
  • Must have business and management skills
  • Must be willing to work 6 days a week
  • Must be goal oriented and have good written and verbal communication skills
  • Innovative problem solver who can generate workable solutions and resolve complaints
  • Highly adaptable, resourceful, patient and risk taker who is open to new ideas
  • Must be able to communicate and motivate subordinates that will lead to higher engagement
  • Strategically delegates duties and responsibilities for best results
  • Must be able to set and monitor performance standards within the team
  • Willing to Travel and be assigned in different areas (VISMIN)
  • Willing to extend and render overtime due to operational requirement

ESSENTIAL JOB FUNCTIONS:
Operational Efficiency:

  • Supervise and manage the entire regional hub operations
  • Prepare operations forecast and budget, monitor pick-up and delivery volume, cost against forecast and adapt plans to improve the operational targets in the respective region
  • Must be well versed on all operational policies and guidelines set by the company
  • Authorized to assign or delegate key roles and tasks to any member of the team who can help in carrying out over-all operational responsibilities
  • In close coordination with the hub supervisors to ensure smooth flow of operations
  • Supervise and train hub supervisors in analysis and strategy formulation to achieve efficient targets
  • Provide constant feedback to hub supervisors about areas of concern and improvements
  • Require the necessary report analysis from the hub supervisors of the respective region
  • Ensure accuracy and completeness of all reports
  • Provide a macro analysis of the region
  • Provide reports and analysis to the operational backroom units. Coordinate with all departments to ensure data integrity
  • Develop, recommend, and implement regional strategy that will improve the organization’s competitive position
  • Lead the hub supervisors and the operational planning activities that will provide new opportunities and results in increase market share, high volume and operational efficiency for the region
  • Ensure that respective region/s receives satisfactory standards of service in terms of the following areas:
    Pick-up efficiency
    Delivery efficiency
    Warehouse/Hub Standards
    Customer Services
    Standard Operating Procedure
    Finance and Accounting
    Human Resources
  • Ensure the hub operations comply with regulatory standards which include but not limited to monitoring of contracts, lease and negotiating extensions.
  • Ensuring that completion of registration requirements, permits and licenses will be timely and complete.
  • Approval of Hub Supervisors VL/SL requests
  • Cancellation or re-schedule of approved leaves to address operational concerns
  • Approval of all requests made by the hub supervisors provided said requests are within the specified limits of the team such as repairs, supplies, materials etc.
  • Final approval of all petty cash before submission to the finance.
    Approves claims up to Php5,000.00
    Innovation:
  • Continuously seek ways and means that will either improve efficiency or minimize operational costs, based on operations and industry data and its presumed impact
    People Management:
  • Accomplish results through managing hub supervisors by developing and establishing effective controls, performance management, coaching and counseling, disciplining and ensuing that employees have necessary resources in the performance of their job.
  • Ensure Team’s and Member’s compliance to company policies and that erring associates are disciplined
    ​Others:
  • Promote a culture of service excellence by modeling 4 Virtues of QUADX: Ximple, Xecure, Xertain, and Xeamless
  • Recommend solutions to problems encountered or observed
  • Perform other duties which may be assigned provided the relevant and necessary orientation or training is carried out.

Send Resume

OPERATIONS AND SYSTEMS MANAGER

QUALIFICATIONS:

  • 5 years experience in logistics
  • Background in IE, business operations or management engineering
  • Thorough understanding of QuadX total operations
  • Experience in six sigma, kaizen, and TPM
  • Background in IE, business operations or management engineering
  • Field work and travel required

ESSENTIAL JOB FUNCTIONS:

  • Optimize hub efficiencies (manpower optimization) through continuous process creation, evaluation and improvement and automation where needed
  • Deploy all new hubs and new partners until operationally functional for handover to business operations
  • Audit, evaluate and monitor compliance and adherence to hub processes and flag for corrective action as needed
  • Audit, evaluate and monitor compliance and adherence to rider processes and flag for corrective action as needed
  • Work with HR on hub right sizing
  • Work with training and deployment team on implementation of all new processes, systems and tech
  • Represent operations in tech discussions for F3, FE, OMS, and other systems
  • Be the process champion for operations for cross functional initiatives (pay-upon pick-up, launching of new pouch sizes)
  • Use and recommend appropriate technology to help improve ops systems

SKILLS, KNOWLEDGE AND EXPERIENCE:

  • 5 years experience in logistics
  • Background in IE, Business Operations, Management Engineering, ITIL and or Consultancy
  • Thorough understanding of QuadX total operations
  • Experience in six sigma, kaizen, and TPM

Send Resume
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QuadX Inc.

2287 Chino Roces Avenue Extension

Makati City, Metro Manila

Philippines 1231

CONTACT US

Phone: (+63) 2 877 8234

Email: [email protected]

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Copyright © 2019 QuadX Inc. | All rights reserved

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