A CASE STUDY: How QuadX used real-time visibility to achieve 307% growth in orders

Background

QuadX is a startup in the Philippines specializing in e-commerce logistics and software solutions. Launched in 2015, QuadX is commercially known through the following digital platforms: ShippingCart, GoGo Xpress, and XPay. The company helps online merchants start and grow their businesses by providing affordable and convenient digital logistics, courier services, payment processing, and cross-border e-commerce management products and services.

 

At a Glance

307% Growth in orders delivered since deploying FarEye

99% Boosted productivity to its highest peak of 99%

3.26% Total orders returned brought down from 5.94%

 

The Last-Mile Challenge

QuadX needed complete visibility into all aspects of its last-mile delivery process. From routing to cash collection to proof of delivery and returns, QuadX wanted a more proactive rather than reactive approach to their last-mile shipping process.

 

The FarEye Solution

FarEye’s Delivery Management platform helped QuadX increase on-time deliveries and develop a more competitive and differentiated delivery platform that significantly increased productivity. QuadX was able to digitalize its courier services and provide more real-time visibility across first-to-last-mile logistics throughout the delivery process. FarEye’s platform is also integrated with QuadX’s sorting machine to automate the order-to-door delivery journey.

 

“FarEye’s real-time visibility capabilities and last-mile logistics platform have given us a powerful way to read dynamic market conditions and make more informed decisions on routing orders dynamically to achieve on-time, accurate deliveries, ensuring a positive customer experience with every item purchased.” – DINO ARANETA, FOUNDER AND CHIEF STRATEGY & INNOVATIONS OFFICER, QUADX

 

Lasting Results

  • Exponential growth with the delivery count clocking more than 22,100,00 deliveries.
  • Boost productivity for both deliveries and pickups.
  • Reduced return rate from 5.94% to 3.26% of total orders.
  • Reduction in logistics complexity.

 

Original Source: https://fareye.com/resources/case-studies/quadx

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QuadX Inc.

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Philippines 1231

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